TERMS OF USE — SHORTLIST

ACCEPTANCE OF TERMS

By accessing or using the Shortlist website or booking portal, you agree to these Terms of Use (“Terms”).

If you do not agree, please discontinue use.

CHANGES TO TERMS

Shortlist may update or modify these Terms at any time.

Your continued use of the website or portal indicates acceptance of the revised Terms.

USE OF WEBSITE

Shortlist and all content on the site — including copy, imagery, branding, curated hotel selections, and booking tools — are provided for personal use only.

You may not copy, reproduce, distribute, modify, or commercially exploit any part of the website or booking platform without written permission.

CURATED CONTENT & RECOMMENDATIONS

Shortlist provides subjective editorial opinions, curated picks, and travel information.

These do not replace professional advice, nor guarantee availability, pricing, room types, or specific experiences.

All stays are subject to each hotel’s policies and availability at time of booking.

BOOKING PORTAL ACCESS

Access to the Shortlist booking portal may require:

• submitting an inquiry,

• account creation,

• or receipt of a private access link.

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Use of the portal is subject to hotel policies, partner program rules, and applicable booking terms displayed during checkout.

Shortlist is not responsible for changes made by hotel partners, including rates, amenities, perks, blackout dates, or cancellation policies.

USER-GENERATED CONTENT

If the site allows reviews, comments, or submissions, you agree not to post anything illegal, defamatory, misleading, infringing, or harmful.

Shortlist is not responsible for user-generated content and may remove it at our discretion.

INTELLECTUAL PROPERTY

All content, branding, design, and curated selections are the intellectual property of Shortlist and protected by applicable copyright and trademark laws.

No rights or licenses are granted except as explicitly stated in these Terms.

DISCLAIMER OF WARRANTY

Shortlist is provided “as is” and “as available.”

We make no guarantees regarding:

• uninterrupted access,

• availability of perks or amenities,

• accuracy of listings,

• error-free operation,

• or suitability for your individual travel needs.

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Hotel perks and upgrades are always subject to each property’s discretion and availability.

LIMITATION OF LIABILITY

Shortlist is not liable for:

• direct, indirect, incidental, special, or consequential damages,

• delays or issues with third-party partners,

• hotel changes or cancellations,

• inaccurate listings provided by partners,

• or losses related to travel decisions made using our content or platform.

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You agree that your sole remedy for dissatisfaction with the website or services is to stop using them.

INDEMNIFICATION

You agree to indemnify and hold harmless Shortlist, its founders, team members, and partners from any claims, losses, costs, or liabilities resulting from your misuse of the website or violation of these Terms.

GOVERNING LAW

These Terms are governed by the laws of the ruling jurisdiction.

Any disputes will be resolved under these laws.

DISPUTE RESOLUTION

Any dispute arising out of or related to these Terms may be handled through negotiation or binding arbitration where legally permitted.

CONTACT INFORMATION

For questions about these Terms or Shortlist services, contact:

hello@shortlist.travel